BeChic

Customer Care

Shipping & Returns

All our orders are prepared with care and shipped from Dakar. We work with professional courier services to guarantee fast and secure delivery.

Zones, delays and rates

Dakar and Suburbs — 2,000 FCFA

  • Delay: Delivery within 24 to 48 working hours.
  • Process: The courier will contact you by phone on the day of delivery to confirm your availability and gather your exact location indications (landmark).

Senegal Regions — 5,000 FCFA

  • Delay: 48 to 72 working hours via our partner carriers.
  • Process: Shipping is to the main cities (Thiès, Saint-Louis, Mbour, Touba, Ziguinchor, etc.). Pickup is generally at the carrier's branch or relay point in your city.

West Africa / ECOWAS — 25,000 FCFA

  • Delay: 5 to 10 working days.
  • Process: Shipping by air or road depending on destination (Côte d'Ivoire, Mali, Guinea...). Please note that any local customs or import taxes remain the responsibility of the buyer.

Tracking your order

As soon as your payment via Wave or Orange Money is validated, your order is confirmed. Our customer service will contact you directly via WhatsApp or by phone call to organise the details of our courier's visit.

Returns and exchanges policy

We want your BeChic creations to bring you complete satisfaction. If an item does not suit you, we accept exchanges within 7 days from receipt of your order.

Return conditions by category

To be eligible for an exchange, the item must be strictly new, unworn, unwashed and returned in its original packaging with all its tags intact and attached.

  • Clothing: When trying on, please be careful not to transfer makeup, perfume or deodorant to the fabric. Items showing stains, odors or signs of wear cannot be returned.
  • Shoes: We strongly recommend trying on your shoes on a clean and soft surface (such as a rug) to avoid any micro-scratches on the sole. Shoes must be returned in their intact original BeChic box, which is an integral part of the product.
  • Bags: Bags must be returned completely unused, with all metal hardware protections in place, as well as their original protection pouch (dust bag).

Exchange procedure

  1. Contact us: Send a message to our customer service via WhatsApp with the details of your order and the reason for the exchange.
  2. Pickup: One of our partner couriers will be sent at your convenience to pick up the item.
  3. Validation: Upon receipt and careful inspection of the item by our team, we will proceed with sending your new item.

Return fees

Initial delivery costs as well as return costs (courier) remain the responsibility of the customer, except in case of preparation error on our part or proven manufacturing defect.